Ednfy Return and Refund Policy

At Ednfy, customer satisfaction is our priority. We offer a 7-day return policy to ensure you have a seamless shopping experience. Here’s everything you need to know about returning or exchanging your items.

Return Policy

You have 7 days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unworn, and in the same condition as when you received it.
  • Packaging: It must include the original tags and packaging.
  • Proof of Purchase: A receipt or order confirmation is required.

How to Initiate a Return

  1. Contact us at info.ednfy@gmail.com within 7 days of receiving your order.
  2. Send the item to the return address provided:
    BSCIC Tannery Industrial Area, North Jawchar, Hemayetpur, Dhaka – 1347
  3. Once your return is approved, we will send you a return shipping label and instructions for the process.

Note: Items sent without prior approval will not be accepted.

Damaged or Incorrect Items

We understand how frustrating it can be to receive a defective or incorrect item. Please inspect your order upon delivery and reach out to us immediately if:

  • The item is damaged.
  • You receive the wrong item.
  • There are defects in the product.

We’ll resolve the issue promptly to ensure your satisfaction.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom or personalized items.
  • Personal care products (e.g., beauty or hygiene products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

If you’re unsure about your specific product’s return eligibility, please contact us at info.ednfy@gmail.com for clarification.

Exchange Policy

To exchange an item, please follow these steps:

  1. Return the item you have by following the steps outlined above.
  2. Once your return is accepted, place a new order for the desired item.

This is the fastest way to ensure you get what you need.

Refund Policy

After receiving and inspecting your returned item, we will notify you about the status of your refund. If approved:

  • Refunds will be issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at info.ednfy@gmail.com

Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, reach out to our support team at info.ednfy@gmail.com.

Why Shop with Ednfy?

Our return and refund policy is designed with you in mind, ensuring a hassle-free shopping experience. Shop confidently knowing that we are committed to providing quality products and exceptional customer service.